Warranty Policy – Essex Luxe Bedz Ltd
At Essex Luxe Bedz Ltd, we take pride in the quality and craftsmanship of our bespoke beds and mattresses. To give our customers peace of mind, all our products come with a warranty covering manufacturing defects under normal use.
What Is Covered
- Faulty materials or workmanship
- Defective frames or headboards
- Issues with mechanisms (e.g., Ottoman storage)
What Is Not Covered
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear
- Stains or fabric damage not caused by manufacturing defects
How to Make a Warranty Claim
- Contact our team via WhatsApp (07341 427211) or email (sales@essexluxebedz.co.uk).
- Provide your order number, clear photos, and a brief description of the defect.
- Our team will review your claim and guide you through the repair, replacement, or resolution process.