TERMS AND CONDITIONS – ESSEX LUXE BEDZ LTD

Effective Date: 20th January 2026

1. ABOUT US

These Terms and Conditions apply to purchases made on www.essexluxebedz.co.uk. The website is operated by Essex Luxe Bedz Ltd. In these terms we refer to Essex Luxe Bedz Ltd as “We”, “Us”, or “Our”.

Company Details:

Company Number: 16487653

Contact Details:

Email: sales@essexluxebedz.co.uk
Telephone: 07341 427211
WhatsApp: Available via the link on our website

2. THESE TERMS, AND HOW THEY WORK

These Terms cover buying products from our website, including delivery, and using our website. If you buy from us, these Terms form the contract between you and us.

If any part of these Terms is found to be unenforceable, the rest will still apply.

We may update these Terms from time to time. The version in force when you place your order will apply to that order, unless the law requires changes.

3. DEFINITIONS

Consumer: An individual buying mainly for personal use.
Business Customer: Anyone buying mainly for trade, business, or professional purposes.
Products: Bed frames, mattresses, blanket boxes, and any other items sold on our website.
Bespoke Products: Goods made to your specifications, for example custom sizes or other clearly personalised changes that we confirm in writing.

4. PRODUCT INFORMATION, AND IMAGES

We take care to describe products accurately, including key dimensions. Images may look different on different screens and under different lighting conditions.

4.1 Fabric And Colour

We offer free fabric samples for many products, and we strongly recommend ordering samples if you are unsure.
If you choose not to order samples, you accept the risk that colour and texture may look different in your home compared with photos online.

4.2 Errors

If we discover a material error in a product description or price after you order, we will contact you as soon as possible. You can choose to proceed with the corrected details or cancel for a full refund.

5. ORDERS, AND WHEN THE CONTRACT IS FORMED

Your order is an offer to buy products from us.

The contract is formed when we send you an order confirmation email.

If a product becomes unavailable after you order, we will contact you and refund any amounts paid for that unavailable product.

6. PRICES, PAYMENT, AND PROMOTIONS

Prices are shown in Pounds Sterling.

Payment options are shown at checkout. You must use a payment method you are authorised to use.

6.1 Discount Codes

Discount codes may be limited to one per order, unless we state otherwise.
Discount codes cannot be combined unless we state otherwise.
We may withdraw or change promotions at any time, but this will not affect orders already confirmed.

7. DEPOSITS

For some orders, we may offer a deposit option. A deposit is part payment towards the total price.

If you cancel a standard, non-bespoke order, your deposit will be refunded in line with Section 10.

If you cancel a bespoke order, different rules may apply – see Section 10.9.

8. CHANGES TO ORDERS

If you want to change your order, contact us as soon as possible.

If we can make the change, we will confirm any price difference and any impact on lead times.

If the order is already in production or allocated for dispatch, changes may not be possible.

9. DELIVERY, ACCESS, AND RISK

9.1 Delivery Areas

We deliver only to UK Mainland.
Rapid delivery options are only available on selected products, and exclusions apply.

9.2 Estimated Delivery Times

Delivery dates shown on the website are estimates, not guarantees, unless we explicitly confirm a guaranteed service in writing.
Many of our products are made to order, and lead times can vary by product and time of year.

9.3 Delivery Method

Standard Delivery is to the front door of your house or flat.

9.4 Access Responsibilities

We only deliver to the front door of your house or flat unless agreed otherwise.
You must make sure the delivery route is clear and safe, including corridors, stairs, and doorways.
You should measure access points before ordering, especially for large headboards.
If we cannot complete delivery due to access restrictions, we may need to rebook.
We may charge a reasonable re-delivery or re-booking fee to cover carrier costs.

9.5 Missed Delivery

If a delivery slot is booked and nobody is available to accept delivery, or access is not possible on arrival, this may count as a failed delivery.
We may charge a reasonable fee for re-delivery or storage, based on the costs we incur.

9.6 Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control.

9.7 Risk And Ownership

Risk passes to you when the products are delivered to your address.
Ownership passes to you when we receive full payment for the products.

10. CANCELLATIONS, RETURNS, AND REFUNDS

This section applies to Consumers. Business Customers should contact us before ordering, as different rules may apply.

10.1 Your Legal Right To Cancel

You can cancel your order within 14 days, starting the day after you receive the products, unless an exception applies in Section 10.9.

10.2 How To Cancel

To cancel, email sales@essexluxebedz.co.uk with your order number, your name, and a clear statement that you want to cancel.

10.3 Returning Products After Cancellation

If you cancel after delivery, you must return the products to us within 14 days of telling us you want to cancel.
Unless we agree otherwise, you are responsible for return shipping costs for cancellations of non-faulty goods.
You are responsible for the products until we receive them, so we recommend using a tracked, insured service.

10.4 Condition Of Returns

You may open packaging and inspect products as you would in a shop.
If you handle the products more than is necessary to inspect them, we may reduce your refund to reflect any loss in value.
For hygiene and safety, we may refuse returns where a product is clearly used in a way that goes beyond inspection, or is returned in a condition that cannot reasonably be resold.

10.5 Refund Timing

We will refund you within 14 days of receiving the returned products, or within 14 days of you providing evidence that you have sent them back, whichever is earlier.
We refund using the same payment method you used, unless we agree otherwise.

10.6 Delivery Charges On Refunds

If you cancel a full order, we refund the cost of standard delivery, if you paid it.
We do not refund any extra charges you chose, for example premium timed services, upgrade services, or optional rapid services, unless the products are faulty or not as described.

10.7 Exchanges

We do not guarantee exchanges, but we will try to help where practical. If an exchange is agreed, we will explain any delivery, collection, or price differences in writing.

10.8 Incorrect Size Ordered

If you ordered the wrong size, your cancellation rights still apply for standard, non-bespoke products. Return costs are your responsibility, unless we agree to arrange collection for a confirmed fee.

10.9 Bespoke Products, And Cancellation Exceptions

Your right to cancel may not apply to bespoke products that are made to your specifications or clearly personalised.

If a bespoke order is cancelled, we may keep a reasonable amount to cover costs already incurred.

If requested, we will explain how the amount was calculated.

11. DAMAGED, MISSING, OR FAULTY ITEMS

11.1 Checking On Delivery

Please inspect packaging and products on arrival, and tell us as soon as possible if anything looks damaged or parts are missing.

11.2 Reporting Issues

For the fastest resolution, report damage or missing parts within 24 hours of delivery.
If you report later, we will still assess the issue, and your statutory rights are not affected.

11.3 Faulty Products, And Your Statutory Rights

If products are faulty or not as described, you have legal rights under Consumer Law. These Terms do not reduce those rights.

11.4 What We Will Do

Depending on the issue, we may offer repair, replacement parts, a replacement product, or a refund in line with your legal rights.

12. WARRANTY

At Essex Luxe Bedz Ltd, we take pride in the quality and craftsmanship of our bespoke beds and mattresses. To give our customers peace of mind, all our products come with a warranty covering manufacturing defects under normal use.

12.1 What Is Covered

Faulty materials or workmanship
Defective frames or headboards
Issues with mechanisms (e.g., Ottoman storage)

12.2 What Is Not Covered

Damage caused by misuse, accidents, or improper handling
Normal wear and tear
Stains or damage to fabrics not caused by manufacturing defects

12.3 How To Make A Warranty Claim

Contact our team via WhatsApp (07341 427211) or email (sales@essexluxebedz.co.uk).
Provide your order number, photos, and description of the defect.
Our team will review your claim and guide you through the repair, replacement, or resolution process.

If there is any conflict between this section and other Terms, this Warranty Policy will apply to warranty claims, and the rest of the Terms will apply to the overall sale contract.

13. ASSEMBLY SERVICE

We do not offer assembly services at the moment.

14. FINANCE, AND THIRD PARTY PAYMENT OPTIONS

We do not offer any finance options at this time.

All payments must be made using the payment methods provided on our website.

15. MARKETING

We will only send marketing emails or messages if you have opted in, or where we are allowed to do so under applicable law.

You can opt out at any time by using the unsubscribe link in our emails, or by contacting Customer Service.

For details on how we use personal data, see our Privacy Policy.

16. WEBSITE USE, AND INTELLECTUAL PROPERTY

All website content, including text, graphics, images, and design, is owned by us or our licensors and is protected by intellectual property laws.

You may print or save parts of the site for personal use when shopping with us. You must not copy, reproduce, distribute, or exploit site content for commercial purposes without our written permission.

Several products and brand elements displayed on this website are trademarks of Essex Luxe Bedz Ltd or their respective owners.